At PadelReference, we aim to ensure your satisfaction. If, for any reason, you want to return an item, please note that the withdrawal period is 14 days from receipt of the parcel. Here are the steps to follow:

• Contact us at contact@padelreference.com or using the contact form to request a return.
• Make sure the item is in its original condition, with all protections intact (including the plastic around the racket handle, original packaging, and the tag still attached).
• Attach a photo of the item in its intact state (please ensure photos aren’t too large).
• Once we receive and approve your request, we will send you a return label so you can ship the product if and only if the return is due to an error on our part.

The refund will be processed as soon as we receive your returned item or upon presentation of proof of shipment.

If you encounter a problem with a product, our after-sales service is available to assist you. Here’s how to ensure swift processing of your request:

Send an email to contact@padelreference.com or use the contact form, specifying:

• Your order number, as well as your first and last name.
• The reason for your after-sales request.
• Photos of the item from multiple angles (make sure the photos aren’t too large).
• If it’s a racket: front side, back side, and edge of the racket, plus a clear photo of the identification number (located on the frame near the handle).
• A clear photo of the identified issue.

Note that we act as an intermediary with the product brand. We forward your request, and the final decision is made by the brand, which may choose to send a new racket, issue a refund, or refuse the claim. Processing time depends on the brand and may vary.

If the brand validates the request, it may require a destruction video of the racket before sending a new product or issuing a refund.

If you experience a delivery problem with your order, here’s the procedure to follow:

• Log in to the carrier’s portal chosen at checkout.
• Enter the tracking information for the parcel to verify its status.

If the provided information doesn’t resolve your concern:

• Contact the carrier directly to understand the nature of the problem.
• If necessary, file a claim with the carrier.

If, despite these steps, the issue remains unresolved, please contact us by email at contact@padelreference.com or via our contact form, providing the following information:

• Order number
• First and last name

This information is necessary for us to open an investigation with the carrier. We’ll keep you updated on any developments.

In accordance with current regulations and for hygiene and safety reasons, no returns or exchanges are accepted for food products, except in the case of damaged or non-compliant items.
In this case:

• Contact us at contact@padelreference.com within 48 hours of receiving the parcel
• Provide clear photos of the product and its packaging
• Include your order number, first and last name

We’ll review your request and propose an appropriate solution.

We deliver to many countries in Europe and overseas territories:

• France, Latvia, Croatia, Denmark, Estonia, Germany, Portugal, Sweden, Belgium, the Netherlands, Hungary, Lithuania, Austria, Romania, Malta, Greece, Luxembourg, Finland, Italy, Spain, Cyprus, Poland.

To facilitate your purchases, we offer a wide range of payment methods:

• Bank Transfer: available for all countries
• Credit Card: available for all countries
• PayPal: available for all countries
• Alma: available for all countries
• Apple Pay: available for all countries
• iDEAL: available in the Netherlands
• Bancontact: available in Belgium
• SatisPay: available in Italy

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